SHIPPING & RETURN POLICY

Welcome to Zensil, a brand operated by Anviksha Global. We are committed to delivering a smooth, reliable, and transparent shopping experience. This Shipping & Return Policy outlines our shipping, delivery, return, replacement, and refund practices for purchases made through www.zensil.in.

By placing an order with Zensil, you agree to the terms outlined below.

1. SHIPPING POLICY

Order Processing

All orders placed on www.zensil.in are processed within our standard operational timelines.

Processing includes:

  • Order verification
  • Payment confirmation
  • Quality checks
  • Packaging preparation
  • Dispatch coordination

Orders are generally processed within 1–3 business days unless otherwise stated on the product page.

Orders placed on weekends, public holidays, or during promotional periods may experience extended processing timelines.

Shipping Coverage

Zensil currently delivers across India.

Shipping availability may vary depending on:

  • Delivery location
  • Courier service accessibility
  • Regional service limitations

We reserve the right to refuse delivery to certain locations where shipping is unavailable or operationally restricted.

Delivery Timeline

Estimated delivery timelines may vary depending on your location and logistics network.

Typical delivery estimates:

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Please note that delivery timelines are estimates only and not guaranteed.

Delays may occur due to:

  • High order volumes
  • Weather conditions
  • Public holidays
  • Courier disruptions
  • Operational challenges
  • Natural events or force majeure circumstances

Shipping Charges

Shipping fees, where applicable, will be displayed during checkout prior to payment confirmation.

Zensil may occasionally offer:

  • Free shipping promotions
  • Limited-time shipping discounts
  • Minimum order value shipping benefits

These offers remain subject to campaign terms.

Shipment Tracking

Once your order is dispatched, you may receive:

  • Shipment confirmation email
  • Tracking details
  • Courier information

Tracking updates depend on courier provider systems and may require time to reflect.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details during checkout.

Zensil shall not be liable for delivery failures caused by:

  • Incorrect addresses
  • Wrong contact numbers
  • Incomplete recipient information

Additional shipping costs resulting from incorrect information may be borne by the customer.

Damaged or Lost Shipments

If your order arrives damaged, incomplete, or appears lost in transit, please contact us promptly.

Contact: support@zensil.in

Please include:

  • Order Number
  • Supporting photos (if applicable)
  • Description of the issue

We will investigate with our shipping partners and work toward an appropriate resolution.

2. RETURN POLICY

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a return subject to the conditions below.

Return Eligibility

Products may be eligible for return if:

  • The wrong item was delivered.
  • The product arrived damaged or defective.
  • The item received differs substantially from the order placed.
  • The return request is made within the applicable return window.

To qualify for returns, products must generally be:

  • Unused
  • Unwashed
  • Undamaged
  • In original packaging
  • With original tags, labels, manuals, accessories, or inserts intact.

Non-Returnable Items

Certain products may not be eligible for return, including but not limited to:

  • Used products
  • Customized or personalized items
  • Clearance or final-sale products
  • Gift cards or promotional items
  • Products damaged after delivery due to misuse or improper handling

Additional category restrictions may apply depending on the product type.

Return Request Timeline

Return requests must generally be initiated within 7 days of delivery unless otherwise specified.

Late requests may not qualify for approval.

How to Initiate a Return

To request a return, please contact:

Email: support@zensil.in

Include:

  • Full Name
  • Order Number
  • Product Details
  • Reason for Return
  • Supporting Images (if applicable)

Our support team will review your request and provide further instructions if approved.

3. REPLACEMENT POLICY

Eligible products may qualify for replacement in cases such as:

  • Damaged delivery
  • Manufacturing defects
  • Incorrect item shipment
  • Missing components

Replacement approvals remain subject to verification and product availability.

If the original item is unavailable, alternative resolutions may be offered.

4. REFUND POLICY

Refund eligibility depends upon successful return approval and product inspection.

Approved refunds may be issued under qualifying situations, including:

  • Approved returns
  • Order cancellation before shipment
  • Out-of-stock products
  • Failed deliveries attributable to operational issues

Refund Processing Timeline

Once approved, refunds are typically processed within 5–10 business days.

Actual credit timing may vary depending on:

  • Banks
  • Payment gateways
  • Card issuers
  • UPI providers
  • Financial institutions

Refund timelines beyond our processing control may occur.

Refund Method

Refunds will generally be issued via the original payment method used during purchase.

Where applicable, alternate refund arrangements may be used according to operational or regulatory requirements.

Non-Refundable Charges

Certain charges may not be refundable where permitted by applicable law, including:

  • Shipping fees
  • COD charges
  • Service fees
  • Special handling costs

unless otherwise determined by Zensil.

5. ORDER CANCELLATION POLICY

Customers may request cancellation before an order is dispatched.

Once an order has been shipped, cancellation requests may not be accepted.

Zensil reserves the right to cancel orders under circumstances including:

  • Payment issues
  • Inventory limitations
  • Pricing errors
  • Fraud prevention concerns
  • Operational constraints

Eligible refunds for cancelled orders will be processed according to our refund timelines.

6. CONTACT US

For shipping, return, replacement, refund, or cancellation inquiries, please contact:

Anviksha Global
Brand: Zensil
Website: www.zensil.in
Email: support@zensil.in

By placing an order on www.zensil.in, you acknowledge that you have read, understood, and agreed to this Shipping & Return Policy.